文本来源：佛山企业英语培训 首选爱德华国际英语

 
workplace english – finding new clients through phone (1)

职场会话──电话开发（一）

dora works as a sales representative at an office equipment company. her supervisor, jasmine, has asked her to find new clients through the phone. below is a conversation she had with a client.

dora是一家办公事务机器公司的业务人员，她的主管jasmine请她先行以电话开发客户，以下是她跟客户间的一段对话。

dora: hi, could you transfer me to the general affairs department?

dora：您好！请可否帮我转接总务部？

operator: may i ask who is calling?

总机：请问您是哪里找？

dora: my name is dora. i’m from chung huan public utility.

dora：我这里是中环事业公司，我的名字是dora。

operator: is there anyone in particular that you want to speak to?

总机：您要找哪一位呢？

dora: the thing is a guy from your general affairs department called a while ago asking for a price quote, but i lost the memo, so i thought i would call here first and get you to transfer my call.

dora：是这样的，上次你们总务部有一位先生打电话来寻问报价，但我把纸条弄丢了，只好先打到这里再请你们帮我转接。

operator: i see, but i’m not allowed to transfer people unless they know who it is they want to speak to.

总机：是这样呀！可是公司规定没有指定人名的话，我无法帮妳转接耶！

dora: i understand, but this is urgent. i really need to send this price quote to him and explain to him the items on it. i can assure you this isn’t a telemarketing call. i promise i won’t get you into trouble.

dora：我了解，但是因為我真的急著要把这份报价单寄给他，顺道要跟他解释报价项目，请放心，我不是一般的推销电话，我绝对不会造成妳的困扰。

operator: okay, what is the quote for?

总机：这样呀，那妳是报哪一方面的价格呢？

dora: it’s for an all-in-one printer, a laser printer, and also monthly maintenance.

dora：我这次报价的部份是多功能事务机、雷射印表机还有每月维护的方面。

operator: all right. please hold for a moment. i’ll transfer your call now.

总机：好吧！那妳等一下，我帮妳转过去。

dora: thank you.

dora：谢谢。

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